Education and Membership Coordinator
Full Time • Hybrid - US
Elevating as the premier community for osteopathic internists, providing leadership, networking, and education to help our members be successful and stay true to why they pursued medicine.
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
*Please provide Cover Letter and Resume*
The Education and Membership Coordinator plays a crucial role in ensuring the efficiency and effectiveness of administrative processes within ACOI. This position will be the initial point of contact for ACOI via phone and email. The role primarily focuses on administration for the Education and Professional Development and Membership and Marketing departments, primarily working within the ACOI database and related systems to input, update, and maintain accurate records related to speakers, member management, continuing education credits, contact information, event details, and reporting. Additional responsibilities include facilitating travel for speakers and members, assistance for meetings, answering member questions over the phone and electronically, and providing support to the Education and Professional Development, Membership and Marketing, and Executive teams. Key tasks include maintaining and supporting registration for meetings and special events, processing membership applications and payments, maintaining the accuracy and integrity of data within the ACOI database and related systems, and generating reports to support decision-making and program evaluation. The Education and Membership Coordinator serves as the primary point of contact for inquiries related to the Education and Professional Development and Membership and Marketing departments. This role reports to both the Sr. Director of Education and Professional Development and the Membership Manager.
The Education and Membership Coordinator plays a crucial role in ensuring the efficiency and effectiveness of administrative processes within ACOI. This position will be the initial point of contact for ACOI via phone and email. The role primarily focuses on administration for the Education and Professional Development and Membership and Marketing departments, primarily working within the ACOI database and related systems to input, update, and maintain accurate records related to speakers, member management, continuing education credits, contact information, event details, and reporting. Additional responsibilities include facilitating travel for speakers and members, assistance for meetings, answering member questions over the phone and electronically, and providing support to the Education and Professional Development, Membership and Marketing, and Executive teams. Key tasks include maintaining and supporting registration for meetings and special events, processing membership applications and payments, maintaining the accuracy and integrity of data within the ACOI database and related systems, and generating reports to support decision-making and program evaluation. The Education and Membership Coordinator serves as the primary point of contact for inquiries related to the Education and Professional Development and Membership and Marketing departments. This role reports to both the Sr. Director of Education and Professional Development and the Membership Manager.
Essential Functions
- Support the organization by answering and triaging the main phone numbers and general inboxes.
- Process meeting and event registrations and respond to attendee questions regarding registration.
- Assist the Meetings and Events Manager with meeting-related tasks.
- Coordinate the packing and shipping for the Annual Convention.
- Update and maintain the ACOI database and other related systems for various organizational functions, including but not limited to systems that hold information regarding speakers, members, continuing education credits, contact information, event details, reporting, etc.
- Support the Membership and Marketing department, including but not limited to processing new applications, depositing and processing checks, processing and sending thank you letters from member donations and assisting members with making dues payments.
- Implement and document efficient processes and SOPs to streamline administrative tasks.
- Ensure the accuracy, integrity, and security of data.
- Collaborate with other departments to gather necessary information and ensure tasks are completed in a timely manner.
- Provide excellent customer service as the primary point of contact for inquiries related to the Education and Professional Development and Membership and Marketing departments and assist the Executive team as needed.
- Generate reports and analyze data to support decision-making and evaluate the effectiveness of educational programs and initiatives.
- Stay updated on industry best practices and technological advancements.
- Continuously identify opportunities for process improvement and implement solutions to enhance departmental efficiency and effectiveness.
Required Education/Experience
- Bachelor’s degree or a combination of relevant work experience and education.
- Strong database skills, including experience with data entry, payment processing and record maintenance required, along with excellent written and verbal communication skills
Required Qualifications
- Proven experience working with databases, professionalism, and confidentiality.
- Strong analytical skills and attention to detail.
- Excellent organizational and time management abilities
- Proficiency in Microsoft Office Suite (particularly Excel) and database software.
- Ability to work independently and collaboratively in a fast-paced, cross-departmental environment.
- Effective communication and interpersonal skills.
- Willingness to travel as needed, including but not limited to regular visits to the office located in Arlington, VA, to handle mail and process checks, and mandatory attendance to the ACOI Annual Convention.
Supervisory Environment
This position operates without direct staff supervision responsibilities but collaborates closely with cross-functional teams to achieve organizational objectives.
Work Environment
This hybrid position is primarily remote and operates in an approved office environment. It mainly involves desk-based tasks, but there will be instances of travel and commitments during evenings and weekends, notably for the Annual Convention and other company events. Participation and attendance at the ACOI Annual Convention is required for all ACOI employees. The role has minimal physical demands, such as occasionally lifting or moving equipment. This position is not designated as emergency staff and won't typically be required for immediate operational support.
This description is intended to provide an overview of the responsibilities of the position. It is not all-inclusive and an incumbent in the position will be expected to perform other duties as required. The responsibilities may change over time. This description is provided for informational purposes only and does not form the basis of a contract.
Flexible work from home options available.
Compensation: $60,000.00 - $69,000.00 per year
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
At the American College of Osteopathic Internists (ACOI), we envision a world where osteopathic internists are practicing Principle-Centered Medicine™ and flourishing in every aspect of their lives. Our mission is clear: we are the premier community for osteopathic internists, committed to providing exceptional leadership, networking opportunities, and education to support our members in achieving success while staying true to why they pursued medicine. Guided by unwavering core values of leadership, excellence, integrity, professionalism, and service, we strive to foster a community of growth, professional development, leadership, advocacy, physician wellbeing, and membership sustainability. Additionally, at ACOI, we shape the future of osteopathic internal medicine by championing excellence, integrity, and service every step of the way.
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Health Benefits
ACOI offers Medical, Dental, and Vision insurance to their full time employees and eligible dependents.
Work Life Balance
ACOI offers a generous vacation, sick, and personal time off for employees in addition to the observance of 11 paid holidays. Additionally, ACOI is a primarily remote organization that promotes a healthy work life balance.
Additional Benefits
AOCI offers two types of retirement plans for it's employees, short/long term disability, health savings accounts, and life insurance, etc.